Frequently Asked Questions (FAQs)

SHOPPING INFORMATION

Can I track my order?

Can I modify or change my order after it has been placed?

Does you offer international shipping?

How do I know if an item is in stock?

What if I receive a damaged or defective item?

Are your products ethically sourced and environmentally friendly?

PAYMENT INFORMATION

Is my personal and payment information secure?

What forms of payment do you accept?

We accept payment via Stripe and PayPal, which support major debit and credit cards including Visa, Mastercard, American Express, and others showing at checkout. By submitting your payment information, you authorise us to charge the designated payment method for the total amount of your order, including taxes and shipping fees.

Payment must be received in full before your order is processed and dispatched. All transactions are processed through secure, encrypted payment gateways (Stripe and PayPal). Your full payment card details are not stored on our servers.

If your payment method is declined for any reason, we will notify you. We reserve the right to cancel your order if payment is not successfully processed.

ORDERS AND RETURNS

Do you accept exchanges?

What is your return & refund policy?

Can I cancel or change my order?

Do you accept returns?