Data Retention Policy

Effective Date: 26 January 2025

At Vendextify, we are committed to safeguarding your privacy and ensuring transparency regarding how we collect, store, and retain your personal information. This Data Retention Policy outlines how long we retain your data and how you can manage it.

1. Retention of Personal Data

We retain your personal data for as long as it is necessary to fulfill the purposes outlined in our Privacy Policy. This includes:

To process and complete your orders.
To provide customer support and resolve any issues or disputes.
To send promotional offers or newsletters (if you have opted in).

2. Account Information

When you create an account on our website, we collect and store personal information such as your name, email address, shipping address, order history, and payment methods.

You can access and update your information through the My Account section.
You have the option to delete your account at any time.

If you delete your account, all personal data associated with it will be removed from our systems, subject to the following exceptions:

We may retain data if required by law, for fraud prevention, or to resolve disputes.
Order history may still be accessible for transactional and tax compliance purposes.

3. Data Retention Period

We retain personal data for as long as necessary for the purposes described in our Privacy Policy. For example:

Order Data: Retained for up to 5 years to comply with legal, tax, and record-keeping requirements.
Account Data: Retained as long as your account is active or until you request deletion. Inactive accounts may be deactivated after 12 months of inactivity, but data will be retained for potential reactivation.

4. Deleting Your Data

You have the right to request the deletion of your personal data at any time.

To request deletion:

Use the My Account section.
Contact us at support@vendextify.com.

Please note that deletion requests are subject to certain legal and operational constraints, such as retaining records for tax or fraud prevention purposes.

5. Retention of Payment Information

We securely process payment information through third-party payment processors like Stripe and PayPal.

We do not store full credit/debit card details on our systems.
Payment data is retained only for the duration necessary to complete the transaction, subject to the policies of the respective third-party payment processors.

6. Data Security

We take the security of your personal information seriously. Our systems are protected with advanced encryption and access controls to prevent unauthorized access, data loss, or alteration.

While we take every precaution, it is important to note that no method of data transmission or storage is entirely secure.

7. Changes to Data Retention Policy

We may update this Data Retention Policy periodically. Any changes will be reflected on this page, with the Effective Date updated accordingly. Please review this policy regularly to stay informed about how we manage your data.