FAQ
SHOPPING INFORMATION
Yes, once your order has shipped, you will receive an email with tracking information.
đ Before the Order is Shipped:
-
You can usually:
-
Change item(s)
-
Update shipping address
-
Cancel the order
-
-
Contact customer service immediately to make changes.
đŚ After the Order is Shipped:
-
You cannot modify the order.
Yes! We proudly offer worldwide shipping đâď¸.
No matter where you are located, we ensure that your favorite products can reach you safely and efficiently. Shipping costs and delivery times may vary depending on your location and the shipping option you choose at checkout.
We also work with trusted global courier partners to provide you with the best possible service.
If you have any questions about shipping to your country, feel free to contact our support team â we’re always here to help!
If an item is out of stock, it will be marked as “Sold Out” on the product page.
We strive to ensure that every product meets our quality standards. However, if you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We’ll be happy to assist you with a replacement or refund. You can read our Return and Refund Policy.
Absolutely! We are dedicated to ethical sourcing and sustainability. We maintain close partnerships with our suppliers to ensure fair labor practices and environmentally responsible manufacturing processes. Furthermore, we are constantly seeking ways to diminish our carbon footprint and advocate for eco-friendly initiatives.
PAYMENT INFORMATION
Yes, our website uses industry-standard encryption to protect your information. We take the security of your personal information seriously and utilize industry-standard security measures to safeguard your data. You can shop with confidence, knowing that your information is protected. If all your data is secure, then you can still read our privacy policy.
At Vendextify, we offer multiple payment methods to ensure a smooth checkout experience:
- Credit/Debit Cards
- American Express
- Visa
- Mastercard
- Pay Later Options (EU)
- Klarna
- EPS
- Bancontact
- iDEAL
- Przelewy24
- NFC Mobile Payments
- Link
- Google Pay
- Apple Pay (if applicable)
- PayPal
- A fast and secure payment option for all regions.
- Other Payment Options
- Additional payment methods may vary depending on your region. Check the checkout page for location-specific options.
If you have any further questions about payments or encounter an issue, feel free to contact us at [email protected]. We’re here to assist you!
ORDERS AND RETURNS
Yes, we accept exchanges for new, unopened, and unused products.
-
Exchanges are allowed only for new products in original condition.
-
Defective or incorrect items can also be exchanged at no additional cost.
-
To request an exchange, contact our support team at [email protected] with your order number and exchange details.
-
Exchanges depend on stock availability.
We offer a flexible return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a refund or store credit after receiving your order.
Please contact our customer service team as soon as possible if you need to cancel or make changes to your order.
Eligibility for Returns
We accept returns under the following conditions:
-
Return Window: Items must be returned within 30 days of the delivery date.
-
Condition: Items must be unopened, unused, and in their original packaging, with all original tags and labels attached.
-
Proof of Purchase: A valid receipt or order confirmation is required to process returns.