Last Updated: 19 January 2025

At Vendextify, accessible at Vendextify, we prioritize customer satisfaction and ensure compliance with applicable consumer protection laws. This Return & Refund Policy explains your rights and the procedures for returns, refunds, and exchanges. By making a purchase, you agree to the terms outlined in this policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Timeframe: Items must be returned within 14 days of the delivery date.
  • Condition: Items must be unused, undamaged, and in their original packaging, with all tags and labels attached.
  • Proof of Purchase: A valid receipt or order confirmation is required to process returns.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Gift cards or vouchers.
  • Downloadable software products.
  • Perishable goods (e.g., food, flowers).
  • Personal hygiene products (e.g., undergarments, skincare items) for health and safety reasons.

3. Return Process

  1. Initiate a Return:
    Contact our customer support at support@vendextify.com with your order number, reason for return, and any relevant photos (if applicable).
  2. Receive Return Authorization:
    Our team will review your request and provide instructions on how to send the item(s) back.
  3. Ship the Return:
    • Customers are responsible for shipping costs unless the return is due to a defective or incorrect item.
    • We recommend using a trackable shipping service to ensure your return reaches us.
  4. Inspection and Approval:
    Once we receive your return, it will be inspected. Approved returns will proceed to the refund or exchange process.

4. Refund Policy

Refunds are issued under the following conditions:

  • Refund Method: Refunds are credited to the original payment method.
  • Processing Time: Refunds are typically processed within 5–7 business days after return approval.
  • Partial Refunds: In cases where items are returned damaged or incomplete, only a partial refund may be issued.

5. Exchanges

Yes, we accept exchanges.
We offer exchanges for defective, damaged, or incorrect items. Follow the return process and specify that you prefer an exchange instead of a refund. Exchanges are subject to stock availability.

To request an exchange, please contact our customer service team at support@vendextify.com with the details of the product and your order number.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@vendextify.com with photos of the issue. We will arrange a replacement or refund at no additional cost.

7. Cancellation Policy

  • Before Shipping: Orders can be canceled before they are shipped. Contact us at support@vendextify.com to request a cancellation.
  • After Shipping: Orders that have already been shipped cannot be canceled. You may return the item following our return process.

8. Shipping Costs for Returns

  • Customer Responsibility: Shipping costs for returns are the responsibility of the customer, except for defective or incorrect items.
  • Non-Refundable Costs: Original shipping fees are non-refundable.

9. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe:

  1. Check your bank account or payment method again.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still haven’t received your refund, contact us at support@vendextify.com for assistance.

10. Compliance with Consumer Laws

Vendextify adheres to consumer protection laws, ensuring fair practices for returns, refunds, and exchanges. Relevant regulations include:

Country-Specific Laws for Return and Refund Policy

Based on the countries you sell in, here’s a breakdown of their return and refund regulations along with relevant legal links to ensure compliance:

1. Austria

  • Return Period: Fourteen (14) days.
  • Applicable Law: Verbraucherrechte-Richtlinie (Consumer Rights Directive).
  • Details: Austria Consumer Rights

2. Belgium

  • Return Period: Fourteen (14) days.
  • Applicable Law: Belgian Act on Market Practices and Consumer Protection.
  • Details: Belgium Consumer Rights

3. Finland

4. France

  • Return Period: Fourteen (14) days (may be extended for special cases).
  • Applicable Law: French Consumer Code (Code de la consommation).
  • Details: France Consumer Rights

5. Germany

  • Return Period: Fourteen (14) days.
  • Applicable Law: Bürgerliches Gesetzbuch (German Civil Code).
  • Details: Germany Consumer Rights

6. Greece

  • Return Period: Fourteen (14) days.
  • Applicable Law: Greek Consumer Protection Law (Law 2251/1994).
  • Details: Greece Consumer Rights

7. Ireland

8. Italy

  • Return Period: Fourteen (14) days.
  • Applicable Law: Italian Consumer Code (Codice del Consumo).
  • Details: Italy Consumer Rights

9. Netherlands

10. Portugal

  • Return Period: Fourteen (14) days.
  • Applicable Law: Portuguese Consumer Protection Law (Law 24/96).
  • Details: Portugal Consumer Rights

11. Slovakia

  • Return Period: Fourteen (14) days.
  • Applicable Law: Consumer Protection Act (Act No. 250/2007 Coll. on Consumer Protection).
  • Details: Slovakia Consumer Rights

12. Spain

  • Return Period: Fourteen (14) days.
  • Applicable Law: General Law for the Defense of Consumers and Users (Ley General para la Defensa de los Consumidores y Usuarios).
  • Details: Spain Consumer Rights

 

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