🔄 Return & Refund Policy for Vendextify

Last Updated: 28 April 2025

At Vendextify, we prioritize customer satisfaction and strive to provide a smooth and transparent return, refund, and exchange process. By purchasing from Vendextify, you agree to the terms outlined in this policy.

1. Eligibility for Returns

We accept returns under the following conditions:

Return Window: Items must be returned within 30 days of the delivery date.
Condition: Items must be unopened, unused, and in their original packaging, with all original tags and labels attached.
Proof of Purchase: A valid receipt or order confirmation is required to process returns.

2. Non-Returnable Items

The following items cannot be returned:

Gift cards or vouchers
Downloadable software products
Perishable goods (e.g., food, flowers)
Personal hygiene products (e.g., undergarments, skincare items) for health and safety reasons

3. Return Method

By Post: Customers are required to return items via postal service.
Shipping Cost: Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.
We recommend using a trackable shipping service to ensure your return reaches us.

4. Refund Policy

Refund Method: Refunds will be issued to the original payment method.
Processing Time: Refunds are typically processed within 7 business days after the return is inspected and approved.
Partial Refunds: If items are returned damaged, used, or incomplete, only a partial refund may be granted.
Original shipping costs are non-refundable.

5. Exchanges

Yes, we accept exchanges for new, unopened, and unused products.

Exchanges are allowed only for new products in original condition.
Defective or incorrect items can also be exchanged at no additional cost.
To request an exchange, contact our support team at [email protected] with your order number and exchange details.
Exchanges depend on stock availability.

6. Damaged or Defective Items

If you receive a damaged or defective item:

Contact us immediately at [email protected] with your order number and clear photos of the damage/defect.
We will arrange for a replacement or full refund at no extra cost to you.

7. Cancellation Policy

Before Shipping: Orders can be canceled within 12 hours of placement.
After Shipping: Once shipped, orders cannot be canceled but may still be returned according to our Return Policy.